Do you deliver internationally?
We deliver worldwide! We use EasyParcel as our preferred courier internationally & locally.
Check out our delivery rates & duration here:
The duration is subject to custom clearance. Rates are not inclusive of customs duty and taxes, temporary import export charges, import taxes or other duties.
For more info, please email us at email@example.com.
What are the delivery charges (local)?
For Peninsular Malaysia, we have a flat rate of RM10 shipping fee for your parcel and RM18(Sabah)/RM18(Sarawak).
How long will it take to reach me (local)?
We aim to process your orders within 24-48 hours of working days (Saturdays & Sundays are not considered as working days) of orders being placed. Your order should reach you within 3 working days from dispatch date.*
*These are estimated dates and peak seasons might affect the estimated delivery time.
** Tracking numbers will be emailed once items have been shipped. All orders require a signature upon receipt. We are unable to redirect orders once items have been dispatched. Please note that all transit times are subject to Customs Clearance.
I need it for the festive holidays, when should I order?
Dispatch and delivery duration from the courier company is out of our control and might get delayed during festive holidays/peak season. To avoid disappointment, please make your orders as early 14 days before the holidays.
Festive holidays/peak season holidays include New Years, Chinese New Year, Hari Raya, Independence Day, Deepavali, Christmas Day etc.
Do you have self-pickup option?
Yes, self-pickup is currently only available within Penang Island. Please contact us at firstname.lastname@example.org for more info.
What are import duties and taxes?
Please note that all orders are shipped from Malaysia. Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have any questions related to customs charges you are advised to contact your local customs office.
How do I track my parcel?
Once the item has been dispatched from Leatherly.co, you should receive a confirmation email shortly after with a tracking number with its tracking link and it is the customer’s responsibility to track the status of their parcel.
Please allow up to 24 hours from dispatch for your tracking number to be updated. If you are still unable to track it after 24 hours, email us at email@example.com and we will be glad to assist you!
After we have dispatched out your parcel to the courier company, we will not be responsible for your parcels.
If you have yet to receive your parcel within the estimated days, it may have been held back at the nearest post office after failed delivery attempts. You may call the courier company to track the last whereabouts of your parcel and personally retrieve it from the courier office.
Unclaimed parcels will be shipped back to our warehouse and you will have to pay for the reshipping costs according to initial shipping cost.
Can I change/cancel/return/refund my order after confirmation?
It is impossible to change/cancel an order after confirmation. At Leatherly.co, our products are manufactured on a made-to-order basis. All sales are final and will therefore not be exchangeable/returnable.
Please ensure that the correct information regarding your order was submitted prior to checkout and confirmation to avoid disappointment.